We have a IFB Neptune machine bought on 3-8-2006 from Saravana Stores, Chennai.
Very pathetic service done by IFB service centre in Chennai. We launched a complaint with the service centre on 14-10-2008 (complaint number: 2294967) regarding a leakage of washing powder rinse aid compartment. They are yet to replace the faulty part. We have been making calls almost everyday. The constant replies we got every time is ’spare parts not available’ and ’service will be done within 1 or 2 days’. We got the numbers of the Service manager (Ms.Raiza ph:32909310 ), Manager (Mr.Ravi Ganesan ph:9382312108 ) and area manager (Mr.Suresh ph:9841098747) and all the three of them did not attend the calls in the given numbers. God only knows if the numbers given by the tele-staff are correct or not. When we finally caught the technician Mr.Kannan who is responsible for replacing the part (he only checked the machine on 17-10-08 and promised to replace the part on 18-10-08) on line (ph:22316313) on 11-11-08 he told us that we are not the only ones but many customers’ machines are not repaired because of non availability of spare parts.
We wonder if a big company like IFB is not having any spare parts of the past one month! What is the purpose of collecting Rs.2,250/- in the name of extended warranty two years before the period of service (!) being extended ? We bought the machine in Aug 2006 which had a 2 year warranty. We were persuaded to pay Rs.2,250/- for an extended warranty for the period Aug 2008 to Aug 2010 and we paid the amount on 21-09-2006.
Is it a easy way of swindling in the name of EXTENDED WARRANTY ?
1 comments:
I am also having similar problem sometimes the machine works sometimes it doesnt, IFB is hopeless even after taking so much money they cant deliver a machine that works, my number is 9985371797 if you get it working let me also know.
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